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Surveys Limit Proper Questions To Get The Answers They Want

From time to time, I receive surveys after making a customer service call.  The journey into kicking breast cancer opened up another area where I receive numerous surveys from hospitals and other service providers.

I’ve now decided to toss all surveys when I receive them.  The following is why.

First, I have to thank someone who once called me almost daily with questions.  Her questions never ended without first giving me numerous, multiple choice answers.   At times, I lost count of the number of choices and by the time she placed a period or question mark, I no longer remembered her question.  Her questions were not based on my reality, experience, nor knowledge.

That experience woke me up to the surveys I receive from businesses and organizations.  Most will include a three line block at the end to write comments, but they do not provide where the comment(s) apply to one or more of their questions.  That gives me the impression that whatever is chosen as an answer to the questions is what goes on record, without comment.

It surprised me when I received a survey from the hospital several days after my discharge.  I had been admitted for four days.  I was admitted after taken to the ER by ambulance. For 2 days I called the Cancer Center twice to report having a urinary tract infection.  My then oncologist did not prescribe an anti-biotic and going into the fourth day of having declining white blood cells and excruciating pain, I ended up having a seizure.   Add dehydration, (because he told me to take Benadryl) low blood pressure and allergic reaction to a chemo drug that I practically begged him not to give me, and you can understand how my attitude turned to being distrustful.

Did the survey include a question as to whether I believe my hospitalization was avoidable due to the decisions of my physician?  Nope. Read the rest of this entry

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